Privacy policy

Last Updated: April 15, 2026

KoolRV Solutions, Inc. (“KoolRV,” “we,” “our,” or “us”) values your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from https://koolrv.com (the “Site”).

1. Information We Collect

When you interact with our Site, we may collect the following categories of personal information:

A. Information You Provide

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely via third-party providers)
  • Customer service communications

B. Automatically Collected Information

  • IP address
  • Browser type and device information
  • Pages visited and time spent on our Site
  • Referring website or source

C. Order & Transaction Information

  • Products purchased
  • Order history
  • Shipping details

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate with you about your order or inquiries
  • Improve our website and customer experience
  • Send marketing communications (if you opt in)
  • Detect and prevent fraud or misuse

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enable core website functionality
  • Analyze site performance and usage
  • Support marketing and advertising efforts

This may include tools such as:

  • Google Analytics
  • Meta Pixel (Facebook Ads)

These tools may collect information about your browsing behavior across websites.

You can control cookies through your browser settings.

4. How We Share Your Information

We may share your personal information with trusted third parties to operate our business, including:

  • Payment processors
  • Shipping carriers (e.g., USPS, UPS, FedEx)
  • eCommerce platform providers (e.g., Shopify)
  • Marketing and analytics providers
  • Customer support tools

We do not sell your personal information for monetary value.

5. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders and provide services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

6. Your Privacy Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

You Have the Right To:

  • Request access to the personal information we collect about you
  • Request deletion of your personal information
  • Request correction of inaccurate information
  • Opt out of the “sale” or “sharing” of your personal information
  • Limit use of sensitive personal information
  • Not be discriminated against for exercising your rights

How to Exercise Your Rights

You can submit a request by:

We will verify your request and respond in accordance with applicable law.

7. Do Not Sell or Share My Personal Information

While we do not sell personal information for monetary value, some data sharing (such as with advertising platforms) may be considered “sharing” under California law.

You may opt out by:

8. Sensitive Personal Information

We do not use or disclose sensitive personal information beyond what is necessary to provide our services.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.

If we become aware that such data has been collected, we will delete it.

10. Data Security

We implement reasonable safeguards to protect your personal information.
However, no method of transmission over the Internet is 100% secure.

11. Third-Party Links

Our Site may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

KoolRV Solutions, Inc.
📧 info@koolrv.com